FLV video wont play for some people

[Asher_Lightfoot]

I recently shot a short video for a company and put an FLV file on there website. They sent a link out to all there customers, and it played fine for me and most of them. But one customer (It's always one) is having trouble viewing the video. They have upgraded to the latest version of flash (I put a download flash button on top of the webpage), and from what I have been told they are using IE 6.

They say "No video screen is visible – there is a blank area where the video should be, and then there is a “play/forward” bar that has black and green striped bar in the download indicator area."

I suggested that they upgrade there version of IE, but I have a feeling they will still have trouble with this.

Any help would be appreciated.

[atomic]

A link to this? If only through a PM if you don't want to publicly post it. I'm also still on IE6.0 & would check it out...

[Asher_Lightfoot]

www.crisiscare.com

[atomic]

Works fine for me! But I'm on PC... Would that customer be on Mac? :o

[Asher_Lightfoot]

most of the cutomers will be on pc's

[Cherripop]

I see the video fine on my MAC. The only problem I have when I create a flv and transfer to the server along with the button swf file, the button interface do not appear at the bottom of the movie clip. Any ideals why this is happening?

[atomic]

You mind explaining why you're hijacking this thread?