KeepAlive?

[ice13]

Hi all,

I've been having problems with a small amount of users who aren't able to stay connected to my FCS for significant periods of time (they get disconnected after a short period, anything from 2-20 minutes), whilst others have no problem being on for hours.

I've been told "that your users are behind a firewall and get connected using RTMPT on port 80 (i.e. HTTP Tunnelling). The problem is that some administrators dont allow KeepAlive connections on port 80. So this could be a reason for their disconnection."

Can anyone confirm this and/or suggest any ways around this to allow these users to stay connected for long periods?

Thankyou
ice13

[ibizconsultants]

Hi Ice,

The explaination on the HTTP port getting disconnected is true as not many ISP administrators allow KeepAlive connections at the clients end. This has caused a lot of problems.

Another issue is to check if you have a bug in your main.asc file. When you have an untrapped bug that has originated because of a particular user's interaction with the system then his socket is disconnected.

You could install the logger application from the macromedia website.

Please do let me know if this helps.

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