Apologies, I'm having a hell of a day.
I can't use two fla files, one for the rep and one for the users as I haven't got the time to set them up. What that means is i can't have a button as both the users and the reps will see the button and can then use the button.
I'm sure I read somewhere of a way to do this, it was a long time ago now, in a galaxy far far bla bla bla bla bla.
I'll chirp up in a bit