New version delivers XML support and content management features that enable companies to cut costs and increase productivity

SYDNEY Australia – 27 January 2004 - Macromedia (Nasdaq: MACR) announced the immediate availability of Macromedia RoboHelp X5, the latest version of the industry standard help authoring tool used by developers and technical writers to create professional help systems and documentation for desktop and web-based applications. Macromedia acquired eHelp, the makers of RoboHelp, in December 2003. With RoboHelp X5, users can leverage powerful new features including support for XML, PDF import/export, content management, distributed workforces, team authoring capabilities, as well as the newly released JavaHelp 2.0 from Sun Microsystems, Inc.

RoboHelp X5 also includes FlashHelp, a bandwidth-efficient and firewall-friendly help format based on Macromedia Flash that is consistent across popular browsers and platforms. With more companies delivering rich Internet applications using Flash, the ability to include integrated help within these improved user experiences will further their adoption. For more information or to purchase RoboHelp X5, visit

"Macromedia is very excited to add RoboHelp to our product portfolio and we plan to continue the tradition of excellence that has made RoboHelp a market leader," said Rob Burgess, chairman and CEO, Macromedia. "This product is the best in its class for help authoring, and we look forward to enabling developers to seamlessly integrate Flash-based help and tutorials into the digital experiences they create."

"RoboHelp X5 was created with the developer and technical writer's 'wish list' in mind," said Anthony Olivier, senior vice president and general manager, Macromedia. "We've added XML support as well as content management and team authoring capabilities to take advantage of industry trends like telecommuting, remote office support and occasionally connected computing. As the newest member of the Macromedia family, we remain committed to pioneering innovative technologies that advance the help authoring industry."

As the industry standard in help authoring, RoboHelp provides the foundation to millions of online help and user assistance systems currently in use around the world. RoboHelp allows developers and technical writers to easily create professional help systems and documentation for desktop and web-based applications, including .NET and rich Internet applications.

"RoboHelp enables us to send users movies, web pages and content showcases all within online help," said Mark Bevins, software development manager, Orion Studios. "Once content has been created, RoboHelp publishes and updates online tables and indexes instantly. Orion Studios considers RoboHelp a vital solution for help and customer support. RoboHelp X5 is extremely intuitive and easy to use, proving once again that it is an indispensable tool for your business or website."

Macromedia RoboHelp X5 includes many versatile new features including XML support, content management, distributed workforce support, team authoring capabilities and PDF import and export. The XML support in RoboHelp X5 enables easier data interchange and opens new possibilities to repurpose content from disparate sources. Users can import any valid XML content for use in their help system, including DocBook XML or XHTML formats, and export standardised projects or individual topics. The content management features help users throughout the content lifecycle with features including version rollback, time and date stamping, audit trails, labels and comments, file comparison and integration with leading version control software.

The product also empowers distributed workforces with the ability to remotely check-in and check-out files, contribute information to help projects, and synchronise changes to files when computers are back online. Team authoring support in RoboHelp X5 makes it easier for teams to contribute and collaborate on the same project, coordinate workflow, and generate the final help system through features like check-in and check-out capabilities, permissions, password security and administrative tools.

Intelligent PDF import in RoboHelp X5 makes PDF content both editable and exportable as native help content. The product also supports Sun's new JavaHelp 2.0 format. For more information on the new features in RoboHelp X5, visit


RoboHelp X5, priced at AUD$1575, is available for immediate purchase today from the Macromedia Online Store at Upgrades from RoboHelp 2002, RoboHelp X3 or RoboHelp X4 are priced at AUD$785. Upgrades from RoboHelp versions 4 through 9 are priced at AUD$1575.

ABOUT MACROMEDIAExperience matters. Macromedia is motivated by the belief that great experiences build great businesses. Our software empowers millions of business users, developers, and designers to create and deliver effective, compelling, and memorable experiences - on the Internet, on fixed media, on wireless, and on digital devices.


Copyright 2004 Macromedia, Inc. All rights reserved. Macromedia, the Macromedia logo, RoboHelp, FlashHelp, and Macromedia Flash are trademarks or registered trademarks of Macromedia, Inc., which may be registered in the United States and internationally. Other product or service names mentioned herein are the trademarks of their respective owners.